William Carlos

San Pedro, CA • 562-843-3795 • william77carlos@gmail.com

Bilingual: English / Spanish Shipping + Fulfillment Customer Service Security Ops

Guard Card: CA Registration G6777615 (Expires 07/31/2026)

Summary

Hands-on ops teammate with experience in shipping/fulfillment, cashiering, and customer service, plus a solid background in security operations (guard + supervisor). Comfortable switching between back room and front counter, moving work forward under pressure, and communicating clearly with customers and teammates. Tech-friendly (label printers, carrier portals, POS). Bilingual: English/Spanish.

Experience

Norman’s Uniforms — San Pedro, CA

Feb 2023–Present

Shipping, Cashier & Customer Service — Full-time/Part-time (currently part-time)

Pick, pack, label, and ship online orders; schedule UPS/USPS pickups and track deliveries.
Help at the counter and on phones: order lookups, returns/exchanges, sizing questions.
Run the register during rush; handle cash/card cleanly and keep lines moving.
Stage fast movers and keep the back area tidy for school-season peaks.
Tools: Shopify, Square, barcode scanners, Zebra labelers; UPS/USPS portals.
People: Trained 2 new hires on packing flow and POS basics.

Beach City Graphics — Long Beach, CA

Feb 2022–Jan 2023

Wide-Format Printer Operator & Production Designer

Ran wide-format printers (e.g., Roland); laminate, trim, grommet, vinyl.
Prepped/fixed files (bleeds, fonts, resolution) for clean first-pass prints.
Managed same-day/next-day jobs and set clear ETAs with the front desk.
Output: averaged ~15 projects/week, including graphic design updates and reorders.

Securitas Security — Mountain View, CA

Feb 2019–Jan 2022

Security Supervisor — Feb 2020–Jan 2022 (~2 years)

Assigned posts/breaks, handled shift handoffs, and checked report quality; ensured post orders/PPE were followed.
Coordinated CCTV/alarms during incidents; worked with site management and, when needed, police.
Coached new guards on radio discipline, patrol routes, and professional conduct; reduced repeat issues with schedule/signage tweaks.

Security Guard — Feb 2019–Jan 2020 (1 year)

Access control, visitor sign-ins, interior/exterior patrols, alarm response.
Daily logs and incident notes; courteous customer service at posts.

Skills

Shipping & Fulfillment Pick/pack, labeling, pickups, tracking

Customer Service & Cashier Counter, phones, POS, returns/exchanges

Security Ops Access control, patrols, CCTV/alarms, incident reports, shift scheduling

Tools Shopify, Square, UPS/USPS portals, handheld scanners, Zebra printers, Roland VersaWorks, Adobe Illustrator/Photoshop

Workstyle Organized, steady under rush, clear handoffs